Bilingual Customer Service Representative

4 weeks ago


Indianapolis, Indiana, United States Leidos Full time

Customer Service Representative Opportunity

Leidos is seeking a full-time Bilingual Customer Service Representative to join our team at our FHA Resource Centers in Albuquerque, NM & Indianapolis, IN.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.

This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Responsibilities:

  • Reply to calls and emails from the public on housing and FHA mortgages
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints
  • Document customer email and phone communications within an internal database

Requirements:

  • High School diploma or General Educational Development (GED) certificate
  • Minimum of 2 years of contact center experience or telephone customer service experience
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
  • Bilingual (English & Spanish) verbal and written

Benefits:

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year
  • Ten paid holidays per year
  • Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans)
  • Ongoing training opportunities to foster professional development
  • Tuition reimbursement based on Leidos policy
  • Gym membership reimbursement

About Leidos:

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.

Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

Pay:

The pay for this position is $18.00 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits.

Leidos ensures that all provisions are met through their wages and benefits.



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