Customer Service Representative
3 weeks ago
PTSolutions, a leading supplier of industrial tools in the Midwest, is seeking a skilled Customer Service Representative to join our team. As a liaison between external and internal parties, you will provide product information, answer questions, and resolve issues with accuracy and efficiency.
We offer a comprehensive benefits package, including paid holidays, paid vacation, and attendance awards. Our competitive pay and overtime eligibility ensure that you are fairly compensated for your hard work. With opportunities for growth and development, you will have the chance to advance your career and take on new challenges.
Responsibilities:
- Process customer orders, changes, and returns according to established department policies and procedures.
- Provide timely and accurate information to customers regarding order status updates and additional product knowledge.
- Display a thorough understanding of the products we sell to accurately respond to requests for quotes and product information.
- Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Partner with the sales team and other internal teams to meet and exceed customer service expectations.
Requirements:
- Excellent communication skills, including verbal, written, and interpersonal.
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
- Strong problem-solving and deductive reasoning skills.
- Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
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