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Logistics Coordinator

2 months ago

Charlotte, North Carolina, United States KJ Media Full time
Job Overview

KJ Media is in search of a dedicated and detail-focused individual to fill the role of Driver Monitor/Dispatcher. This position is vital for ensuring prompt deliveries and maintaining high standards of customer satisfaction. The successful candidate will be tasked with overseeing driver activities, assisting with routing challenges, addressing customer feedback, and collaborating with management to enhance operational efficiency.

Key Responsibilities:

  • Track driver locations and delivery timelines in real-time
  • Engage with drivers to offer support and resolve any issues
  • Identify and rectify routing challenges to guarantee timely deliveries
  • Handle customer inquiries and complaints professionally and promptly
  • Work alongside management to pinpoint and execute enhancements in delivery operations

Additional Responsibilities:

  • Offer supplementary support to customer service when necessary

Required Qualifications:

  • Exceptional communication and interpersonal skills
  • Strong organizational and multitasking capabilities
  • Ability to perform effectively under pressure and adhere to deadlines
  • Proficiency in relevant software and tracking systems
  • Knowledge of local roadways and traffic conditions

Benefits Offered:

  • Competitive salary and comprehensive benefits package
  • Opportunity to thrive in a fast-paced and dynamic work environment
  • Potential for career growth and advancement within the organization