Logistics Coordinator

2 days ago

Charlotte, North Carolina, United States Expeditors Full time
Job Title: Logistics Coordinator

At Expeditors, we are seeking a highly skilled and customer-focused Logistics Coordinator to join our team. As a Logistics Coordinator, you will play a critical role in identifying and understanding our customers' transportation needs, ensuring timely and accurate movement of freight and information.

Key Responsibilities:
  • Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Update and/or load shipment information in a timely and accurate manner into our operating system.
  • Timely freight dispatch to avoid disruptions in customer's supply chain.
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person.
  • Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Accurately execute invoicing based on established customer SOP's, rate shells, and Tariffs.
  • Contribute to maintaining strong vendor relationships, airlines, trucking companies, and others.
  • Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Meet key performance indicators in support of department, branch, product, and company goals.
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary.
Requirements:
  • High School Diploma.
  • Excellent customer service skills; friendly, courteous, empathetic, and helpful.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.
  • Strong attention to detail and organizational skills.
  • Proven desire to learn and expand knowledge base.
  • Sense of urgency around all aspects of customer service.
  • Emotional resilience, can withstand stress.
  • Work effectively and productively with others.
  • Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  • Fluent in English.
Preferred Qualifications:
  • Bachelor's degree in Business, Supply Chain/Logistics, or related field.
  • One year of work experience in a customer service-related role.
Benefits:
  • Paid Vacation, Holiday, Sick Time.
  • Health Plan: Medical, Prescription Drug, Dental, and Vision.
  • Life and Long Term Disability Insurance.
  • 401(k) Retirement Savings Plan (US only).
  • Employee Stock Purchase Plan.
  • Training and Personnel Development Program.

Please note, this opportunity does not sponsor work visas and has no relocation assistance. All your information will be kept confidential according to EEO guidelines.

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