Service Department Coordinator

3 weeks ago


Richmond Heights, Virginia, United States PlumbLife Plumbing, LLC Full time
Job Summary:

We are seeking a highly organized and customer-focused Service Office Manager to join our team at PlumbLife Plumbing, LLC. The successful candidate will oversee the daily operations of the service department, ensuring efficient scheduling, dispatching of service technicians, and exceptional customer service.

The ideal candidate should possess strong organizational skills, excellent communication skills, and a customer-first attitude. Previous experience in a service-oriented role, preferably in an administrative or coordination capacity, is highly desirable.

Responsibilities:
  • Schedule and Dispatch Service Technicians: Maintain daily schedules for Service Technicians, dispatching them as service calls are completed and ensuring that appointments are managed efficiently.
  • Manage Customer Expectations: Provide accurate arrival times for technicians and keep customers updated on any changes.
  • Respond to Incoming Leads: Respond to incoming message leads promptly, assisting customers in booking appointments and providing necessary details.
  • Reschedule Appointments: Handle any service calls that cannot be completed the same day by rescheduling them in a timely manner.
  • Coordinate Return Trips: Schedule return trips with customers when required parts are available, ensuring minimal disruption to their schedule.
  • Resolve Customer Complaints: Address customer complaints professionally, offering appropriate solutions and alternatives within set time limits. Follow up to ensure customer satisfaction and resolution.


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