Technical Product Specialist

3 days ago


Iselin, New Jersey, United States Cisco Full time
Customer Success Specialist

The Customer Success Specialist (CSS) plays a vital role in driving business outcomes for customers. This critical advisor engages with customers to accelerate their adoption of Cisco products and solutions, transforming their business and driving revenue.

CSSs are subject matter experts in their aligned products or architecture, delivering targeted engagements to increase product awareness, share best practices, and drive product consumption and business value.

Key Responsibilities:
  • Customer Engagement: Conduct consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
  • Technical Expertise: Utilize deep technical knowledge and automation skills to provide consultative solutions and ensure successful customer engagements.
  • Risk Management: Identify and mitigate renewal risks to ensure successful product integration and consistently meet customer expectations.
  • Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.

Requirements:

  • 7-10 years of technical experience with expert-level knowledge of Cisco's Catalyst Center, Campus Network, Routing & Switching, and SDWAN products.
  • 2+ years of experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
  • 2+ years of experience in automation (Python, Ansible, Terraform) including leveraging APIs and programmability to orchestrate workflows and integrate with existing ecosystems.

Preferred Qualifications:

  • Preferred knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki or Splunk.
  • Conducted product and solution demos to drive product adoption with a strong understanding of software licensing models and competitive SWOT analysis.

Estimated salary: $120,000 - $180,000 per annum based on location and experience.


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