Customer Success Strategist

3 weeks ago


Louisville, Colorado, United States Peaksware Full time
Job Summary:
The Senior Account Manager will play a critical role in driving revenue growth and retention of key school district accounts. This individual will be responsible for developing and executing strategic renewal and expansion plans, working closely with cross-functional teams to ensure seamless execution. The ideal candidate will have a proven track record of managing a high-value portfolio and meeting or exceeding growth and renewal targets.

Responsibilities:
- Develop, iterate, and implement renewal and expansion tactics/strategies for high-value and mid-value accounts.
- Proactively manage a portfolio of key accounts that represents a significant portion of the company's revenue while effectively prioritizing renewals and growth priorities.
- Effectively communicate the unique needs of high and mid-value accounts to the Executive team.

Requirements:
- 5+ years of experience in account management, customer success, or sales in the EdTech space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas.
- Prior experience in the music SaaS industry or as a musician and/or music educator.
- Exceptional communication and interpersonal skills with the ability to clearly convey complex account needs to executive leadership and other internal teams.

What We Offer:
- Competitive hourly rate: $38-$50 per hour
- Comprehensive benefits package including medical, dental, vision, health savings account, flexible spending account, dependent care flexible spending account, paid parental leave, teladoc, employee assistance program, and additional coverage options such as accident and critical illness insurance and hospital indemnity.
- 401(K) matching and pet insurance
- Unlimited flexible time off (FTO) and 9 paid holidays annually
- Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product

About Us:
Peaksware is a dynamic and growing company dedicated to delivering innovative software solutions for the education and entertainment industries. We are committed to fostering a collaborative and inclusive work environment that encourages creativity, innovation, and growth. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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