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Lead Veterinary Technician
2 months ago
We are seeking a highly skilled and experienced Lead Veterinary Technician to join our team at Animal Dermatology Group Inc. As a key member of our veterinary dermatology team, you will be responsible for providing exceptional patient care, leading and training technical staff, and ensuring the smooth operation of our clinic.
Key Responsibilities- Patient Care
- Coordinate the daily workflow of patient admitting, hospitalization, and discharging.
- Responsible for administration, delegation, and completion of veterinarian's medical orders.
- Mentor technical staff in nursing care, anesthesia, skin tests, surgery, laboratory, and pharmacy, ensuring that staff is trained and following our standards of quality medical care.
- Ensure that all patient medical and surgical records, prescription refill requests, and messages are completed in a timely manner.
- Staff Management
- Lead and act as subject matter resource for the training, education, and development of our veterinary staff in clinical and technical knowledge and skills.
- Lead and train staff in accordance with our core values, mission statement, and vision.
- Assign daily responsibilities/roles to technical staff to ensure smooth patient care workflow and leverage doctor and staff time.
- Ensure that technical staff follow the published schedules so the practice operates efficiently and with minimal overtime.
- Client Management
- Coordinate client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.
- Mentor technical staff in how to communicate effectively with clients in person, by telephone, and in writing, ensuring that staff is trained and following our high standards of customer service and professionalism.
- Assist Practice Manager and/or Management Team with review and handling of client complaints as needed.
- Office Management
- Facilitate orders and receipt of inventory and supplies, invoices, and packing slips.
- Monitor usage of hospital supplies and inventory so the practice operates efficiently and communicate needs to Practice Manager or appropriate personnel as directed.
- Train technical staff on billing and invoicing to reduce transaction errors and opportunity for missed charges, payment processing, discounts, daily financial closing procedures, and troubleshooting to ensure accurate and timely financial reporting.
- Facility & Equipment Maintenance
- Be knowledgeable, train technical staff, and help maintain system of routine servicing needed for medical equipment used for patient care.
- Maintain system of sanitation and disinfection responsibilities of technical staff.
- Meetings
- Meet with the Practice Manager and/or management team regularly to discuss, evaluate, and plan workflow, training, and staffing support items.
- Lead frequent, brief tech meetings to coordinate the technical team on daily workflow, patient care items, and assignments with the goal of supporting the smooth operation of the practice and providing exceptional patient care.