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Patient Care Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Ottobock Patient Care, LLC. As a key member of our clinical support team, you will provide administrative support to our front desk, coordinate patient communications, and assist in managing our Work in Process (WIP) daily.
Key Responsibilities- Administrative Support: Provide administrative support to the front desk, including answering phones, taking messages, routing calls, printing and posting schedules, checking and sending faxes, and maintaining patient information in our computer system.
- Patient Communications: Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, and procurement of medical documentation from referral sources.
- WIP Management: Assist in managing the WIP daily in collaboration with our clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
- Insurance Authorizations: Collaborate with internal teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
- Office Management: Maintain a clean office work environment, including coordination of office supplies and petty cash.
- Shipping and Receiving: Perform shipping and receiving of products for device procurement and delivery as needed.
- Professional Development: Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Reporting: Create and maintain reporting as needed.
- Customer Service: Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Education: High school diploma or equivalent.
- Experience: Two years of office administrative management, preferably in a medical, dental, or therapy office.
- Skills: Medical terminology, accounts receivable, insurance collections, or billing experience preferred. Knowledge of Medicare and Medicaid preferred. Customer service experience required.
- Medical
- Vision
- Dental
- Health Savings Accounts with employer contribution
- Flexible Spending Account Options
- Company-Paid Life Insurance Policy
- Paid Time Off
- Company Holidays
- Floating Holidays
- 100% Company-Paid Short & Long-Term Disability
- 401k Match up to 3.5%
