Customer Service Representative
2 days ago
Job Title: Customer Service Representative
Salary: $45,000 - $55,000 per year (estimated)
Job Description:
Company Overview
Net Commesh is a leading provider of innovative communication solutions.
Job Summary
We are seeking an experienced Call Center Agent to join our team in Philadelphia, PA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through phone calls, email, and other communication channels.
Key Responsibilities
- Customer Interaction
• Handle incoming and outgoing calls professionally and efficiently.
• Address customer inquiries, concerns, and complaints with empathy and clarity.
• Provide accurate information about products, services, and company policies.
- Problem Resolution
• Identify and troubleshoot customer issues, offering timely solutions.
• Escalate unresolved or complex issues to the appropriate department.
- Documentation and Follow-Up
• Accurately document customer interactions and updates in the system.
• Follow up on outstanding issues to ensure resolution and customer satisfaction.
- Team Collaboration
• Work closely with team members and supervisors to share feedback and improve processes.
• Participate in training sessions and team meetings as required.
- Compliance
• Adhere to company policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer information.
Qualifications
- Bachelor's degree in Communications, Business Administration, or related field.
- At least 2 years of experience in customer-facing roles.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving and conflict resolution skills.
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