Advanced Services Network Engineer
7 days ago
Consolidated Communications Enterprise Services is seeking a highly skilled Advanced Services Network Engineer to provide direct customer support for our suite of Advanced Managed Services. The ideal candidate will have a strong background in network engineering and excellent communication skills.
Key Responsibilities
- Provide customer communications, triage, research, and resolution assurance of service incidents and requests regarding the configuration, usage, and troubleshooting of supported Advanced Managed Services.
- Collect service and event information; identify the Customer's infrastructure and subscribed services, access Advanced Services support applications, and engage Tier 2/3 technical support staff as needed.
- Address, log, research, and resolve Advanced Services service incidents and requests; escalate and track the progress of all working service incidents, and provide timely customer communications reporting on progress until resolution is attained.
- Collaborate with peer operations teams to coordinate field and customer site work as needed.
- Analyze and resolve service requests or trouble reports related to Advanced Services service offerings.
- Communicate effectively with customers in a clear and concise manner in real-time.
Requirements
- General knowledge of Advanced Services service offerings.
- Adtran/Cisco router AOS/IOS Managed Ethernet Services (E-DIA, E-LINE, E-LAN, MPLS) experience.
- Hosted PBX/SIP MetaSwitch technical support experience a plus.
- ProConnect (Call Center, Recording, TEAMS, WebEx) SDWAN Cloud (Cloud Secure, Cloud Peer Connect, Cloud Wifi) Data Center Colocation experience.
- Hands-on experience with Cisco, Adtran, Juniper, etc., along with the appropriate certifications (e.g., CCNA, CCNP, CISSP, CCSE, GCFW, CISSP, JNCIS-FWV, GCIH, etc.).
- Ability to understand equipment and security best practices.
What We Offer
- A competitive compensation package.
- An excellent benefits package.
- The opportunity to make a significant impact on the lives of customers and communities.
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