Front Desk Associate

3 weeks ago


Bardstown, Kentucky, United States Bardstown Motor Lodge Full time
{"h3": "Job Summary"}

Bardstown Motor Lodge is seeking a skilled Front Desk Associate to deliver exceptional guest experiences and maintain the hotel's public presence in the region's unique travel and leisure community.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, utilizing positive and clear communication to ensure a positive experience.
  • Process guest arrivals and departures, utilizing a computer system to manage room assignments, rates, and other relevant information.
  • Handle guest inquiries and resolve issues in a professional and courteous manner, utilizing effective problem-solving skills to find solutions.
  • Manage cash, credit card transactions, and other forms of payment, maintaining accuracy and attention to detail.
  • Collaborate with other hotel staff to ensure seamless guest experiences, communicating effectively to resolve issues and meet guest needs.
  • Stay up-to-date with hotel policies, procedures, and services, utilizing this knowledge to provide exceptional guest service.
  • Perform other duties as assigned, contributing to the overall success of the hotel.
Requirements
  • High school diploma or equivalent required, with a college degree preferred.
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to stand and move throughout the front office, with a high level of mobility and flexibility.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
About Us

Bardstown Motor Lodge is a unique and charming hotel located in the heart of the region's travel and leisure community. We are committed to providing exceptional guest experiences and maintaining a high level of service quality.

Why Join Our Team?

As a Front Desk Associate at Bardstown Motor Lodge, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with guests from diverse backgrounds and cultures. You will be part of a team that is dedicated to providing exceptional service and creating memorable experiences for our guests.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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