Front Desk Associate
3 weeks ago
Bardstown Motor Lodge is seeking a skilled Front Desk Associate to deliver exceptional guest experiences and maintain the hotel's public presence in the region's unique travel and leisure community.
Key Responsibilities- Provide warm and welcoming greetings to guests, utilizing positive and clear communication to ensure a positive experience.
- Process guest arrivals and departures, utilizing a computer system to manage room assignments, rates, and other relevant information.
- Handle guest inquiries and resolve issues in a professional and courteous manner, utilizing effective problem-solving skills to find solutions.
- Manage cash, credit card transactions, and other forms of payment, maintaining accuracy and attention to detail.
- Collaborate with other hotel staff to ensure seamless guest experiences, communicating effectively to resolve issues and meet guest needs.
- Stay up-to-date with hotel policies, procedures, and services, utilizing this knowledge to provide exceptional guest service.
- Perform other duties as assigned, contributing to the overall success of the hotel.
- High school diploma or equivalent required, with a college degree preferred.
- Previous experience in a customer-facing role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Basic math skills and accuracy with handling cash and credit card transactions.
- Ability to stand and move throughout the front office, with a high level of mobility and flexibility.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
Bardstown Motor Lodge is a unique and charming hotel located in the heart of the region's travel and leisure community. We are committed to providing exceptional guest experiences and maintaining a high level of service quality.
Why Join Our Team?As a Front Desk Associate at Bardstown Motor Lodge, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with guests from diverse backgrounds and cultures. You will be part of a team that is dedicated to providing exceptional service and creating memorable experiences for our guests.
How to ApplyIf you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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