Front Desk Associate

3 weeks ago


Bardstown, Kentucky, United States Bardstown Motor Lodge Full time
Front Desk Associate Job Description

Bardstown Motor Lodge is seeking a skilled Front Desk Associate to deliver exceptional guest experiences and maintain the hotel's public presence in the region's unique travel and leisure community.

Key Responsibilities:
  • Guest Services: Greet customers with a friendly and sincere welcome, use positive and clear communication, and provide accurate information about hotel services and local attractions.
  • Registration and Check-In: Complete the registration process by inputting and retrieving information from a computer system, confirm pertinent details, and make an appropriate selection of rooms based on guest needs.
  • Payment and Accounting: Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Communication and Problem-Solving: Promptly answer the telephone, input messages into the computer, and retrieve mail, small packages, and facsimiles for guests.
  • Customer Satisfaction: Close guest accounts at checkout, ascertain satisfaction, and negotiate compromises in the event of dissatisfaction.
Requirements:
  • Education: High school diploma or equivalent required, and a college degree preferred.
  • Experience: Guest Relations experience preferred, and proficiency in using a calculator to prepare moderately complex mathematical calculations without error.
  • Skills: Effective verbal and written communication skills, ability to establish and maintain effective working relationships with associates, customers, and patrons.

Bardstown Motor Lodge is a unique and vibrant hotel that offers a range of amenities and services to its guests. As a Front Desk Associate, you will be part of a team that is dedicated to delivering exceptional guest experiences and maintaining the hotel's public presence in the region.

If you are a people person with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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