Customer Success Professional

5 days ago


Mesa, Arizona, United States Versaterm Full time
Job Description

We are seeking an experienced Customer Success Professional to join our CAD/RMS team at Versaterm Public Safety. This role will focus on delivering exceptional customer experiences, driving value, and reducing churn.

The successful candidate will have a proven track record of providing top-notch customer support and account management. They will be responsible for working closely with cross-functional teams to ensure seamless service delivery.

This is an exciting opportunity to join a growing company that values innovation and customer satisfaction.

Key Responsibilities
  • Deliver exceptional customer experiences through proactive support and issue resolution
  • Manage and grow long-term relationships with partner agencies
  • Collaborate with sales, implementation, and product teams to drive business growth
  • Determine relevant metrics, health scores, and KPIs for each account


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