Customer Success Advocate CAD RMS
4 days ago
We are seeking an experienced Customer Success Advocate to join our team as a Partner Success Manager, CAD/RMS. This role is essential in shaping the customer experience and ensuring client satisfaction for all initiatives after initial onboarding.
As a key member of our team, you will be responsible for managing long-term partnerships with a portfolio of partner agencies, serving as a point of contact and advocate for assigned partner agencies. Your primary focus will be on driving value, reducing churn, and supporting the renewal process.
To succeed in this role, you will need to possess excellent written and oral English language skills, a proven track record in customer support and/or account management, and knowledge of public safety software systems and law enforcement practices. Additionally, you should be able to travel to provide on-site services and possess strong communication, listening, and problem-solving skills.
Responsibilities:
- Manage client product upgrades and provide front-line, non-technical support for all clients utilizing our Record Management System (RMS) and Computer Aided Dispatch (CAD)
- Work closely with sales, implementation, support, and product teams to align exceptional service delivery
- Determine relevant metrics, health scores, and KPIs for each account in collaboration with the Director of Partner Success
Salary: Estimated $80,000 - $110,000 per year, depending on location and experience.
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Customer Success Professional
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