Customer Success Advocate CAD RMS

4 days ago


Mesa, Arizona, United States Versaterm Full time

We are seeking an experienced Customer Success Advocate to join our team as a Partner Success Manager, CAD/RMS. This role is essential in shaping the customer experience and ensuring client satisfaction for all initiatives after initial onboarding.

As a key member of our team, you will be responsible for managing long-term partnerships with a portfolio of partner agencies, serving as a point of contact and advocate for assigned partner agencies. Your primary focus will be on driving value, reducing churn, and supporting the renewal process.

To succeed in this role, you will need to possess excellent written and oral English language skills, a proven track record in customer support and/or account management, and knowledge of public safety software systems and law enforcement practices. Additionally, you should be able to travel to provide on-site services and possess strong communication, listening, and problem-solving skills.

Responsibilities:

  • Manage client product upgrades and provide front-line, non-technical support for all clients utilizing our Record Management System (RMS) and Computer Aided Dispatch (CAD)
  • Work closely with sales, implementation, support, and product teams to align exceptional service delivery
  • Determine relevant metrics, health scores, and KPIs for each account in collaboration with the Director of Partner Success

Salary: Estimated $80,000 - $110,000 per year, depending on location and experience.



  • Mesa, Arizona, United States Versaterm Full time

    Job DescriptionWe are seeking an experienced Customer Success Professional to join our CAD/RMS team at Versaterm Public Safety. This role will focus on delivering exceptional customer experiences, driving value, and reducing churn.The successful candidate will have a proven track record of providing top-notch customer support and account management. They...


  • Mesa, Arizona, United States Versaterm Full time

    Company Overview">Versaterm Public Safety is a renowned software company with over 40 years of experience serving the public safety sector. Our industry-leading products cater to Police, Fire, and EMS agencies across North America and the Caribbean.Job Description">We are seeking an exceptional individual to fill the Partner Success Manager, CAD/RMS...


  • Mesa, Arizona, United States Versaterm Full time

    Versaterm Public Safety is a software company that has been in business for over 40 years, providing industry-leading products to Police, Fire, and EMS agencies across North America and the Caribbean.As a Partner Success Manager, CAD/RMS, you will be responsible for shaping the customer experience and ensuring client satisfaction for all initiatives after...


  • Mesa, Arizona, United States Versaterm Full time

    Versaterm Public Safety is committed to building and sustaining a barrier-free environment. We are seeking an Account Development Specialist to join our team as a Partner Success Manager, CAD/RMS. This role is essential in shaping the customer experience and ensuring client satisfaction for all initiatives after initial onboarding.As a key member of our...


  • Mesa, Arizona, United States CharacterStrong Full time

    We are seeking a Customer Success Strategist to join our team at CharacterStrong, a fast-paced education company dedicated to creating a more loving world through social, emotional, and character skills. As a Customer Success Strategist, you will play a pivotal role in driving customer satisfaction, product adoption, retention, and expansion of services. You...


  • Mesa, Arizona, United States EPS Group Full time

    Job DescriptionEPS Group is seeking a highly skilled CAD Operator II to join our team. The successful candidate will have experience in using Civil 3D and Land Development Desktop to design and prepare construction drawings for Land Development projects.The ideal candidate will possess a strong understanding of CAD/Civil 3D, AutoCAD, and HEC-RAC, as well as...


  • Mesa, Arizona, United States eVisit Full time

    About eVisit">">eVisit is a leading telemedicine software company revolutionizing healthcare delivery with physician-first tools that simplify healthcare.">Our HIPAA-compliant platform optimizes patient flow, boosts practice revenue, and provides convenience and high-quality care to patients worldwide.">eVisit is the fastest-growing telemedicine software...


  • Mesa, Arizona, United States SOLARCYCLE, Inc Full time

    Why Join Us?SOLARCYCLE, Inc offers a unique opportunity to join a fast-growing and ambitious clean technology start-up. As a Clean Energy Professional, you will have the chance to work alongside a highly successful team who deliver amazing innovative work in the solar PV industry.We are seeking an experienced professional to join our team as a Sales Analysis...


  • Mesa, Arizona, United States Save the Family Foundation of Arizona Full time

    Homeless Services Advocate Job SummaryWe are seeking a passionate and empathetic Homeless Services Advocate to join our team at Save the Family Foundation of Arizona. As a vital member of our staff, you will play a critical role in supporting individuals and families experiencing homelessness.The estimated salary for this position is $58,000 - $68,000 per...


  • Mesa, Arizona, United States DriveTime Full time

    Career OpportunitiesAs a member of our team, you will have access to growth opportunities, tuition reimbursement, and professional development programs. We are committed to helping you succeed in your career.What We Offer15 days of paid time off and 8 paid holidaysA fun and dynamic work environment with game room facilitiesA chance to make a real difference...

  • Student Success Coach

    2 weeks ago


    Mesa, Arizona, United States Carrington College Full time

    Company OverviewCarrington College is committed to helping students achieve success by providing hands-on training that mirrors real-world scenarios. Our focus is on empowering students to build their confidence and reach their full potential.SalaryWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience and qualifications.Job...


  • Mesa, Arizona, United States Axis Recruiting Solutions Full time

    About the JobAxis Recruiting Solutions is seeking a skilled Maintenance Technician to join their team in Mesa, AZ. In this role, you will be responsible for maintaining and repairing production equipment to ensure optimal performance.The successful candidate will have a strong background in maintenance and repair, with experience in areas such as electrical...


  • Mesa, Arizona, United States Atwell, LLC Full time

    Land Development and Construction Projects with AutoCAD ExpertiseWe are seeking a highly skilled Survey CAD Technician to join our team at Atwell, LLC. With a strong national presence and a diverse project portfolio, we offer a unique opportunity for professionals to work on diverse projects and contribute to the success of our clients.Compensation: $28-$40...

  • Patient Advocate

    4 weeks ago


    Mesa, Arizona, United States Concentric Healthcare Staffing Full time

    About the RoleWe are seeking a skilled Behavioral Case Manager to join our team at Concentric Healthcare Staffing. This is a temp-to-hire position with a competitive salary and weekly pay.Job SummaryThe successful candidate will be accountable for providing comprehensive care management services to individuals, ensuring that all necessary health and human...


  • Mesa, Arizona, United States Carrington College Full time

    As an Enrollment Services Representative at Carrington College in Mesa, you will be responsible for assisting prospective students in achieving their educational objectives. You will provide personalized guidance and support throughout the enrollment process, ensuring a seamless experience for our applicants. This role requires strong communication and...


  • Mesa, Arizona, United States EPS Group Full time

    Job DescriptionThe successful candidate will have a strong background in CAD/Civil 3D and Microsoft Office, with experience in design and preparation of construction drawings for Land Development projects. Previous experience coordinating between AutoCAD, Civil 3D, and HEC-RAC is also desirable.Responsibilities include:Designing and preparing construction...


  • Mesa, Arizona, United States Health Advocates Network-Nursing Full time

    Job DescriptionWe are seeking a travel nurse RN for our Pediatric ER team. This is a 12-week contract with 36 hours per week, 12-hour shifts.About the RoleThis role requires at least 2 years of recent experience in Pediatric ER nursing. You will work closely with our team to provide high-quality patient care and advocate for the needs of our...


  • Mesa, Arizona, United States Bella Vita Full time

    Job SummaryBella Vita is seeking a skilled Residential Support Tech to join our team of dedicated professionals. As a key member of our interdisciplinary care team, you will provide essential support to clients, facilitate group therapy sessions, and contribute to a collaborative and supportive environment.Salary: Based on experience, $18 - $25 per hourKey...


  • Mesa, Arizona, United States InProduction Full time

    About the RoleThis senior site management coordinator position plays a critical role in ensuring the successful delivery of InProduction's large-scale event and installation projects. As part of the company's leadership team, you will be responsible for overseeing project timelines, budgets, and technical solutions while maintaining exceptional relationships...


  • Mesa, Arizona, United States APR Full time

    About the PositionThis role is ideal for those who thrive in a fast-paced environment and are passionate about delivering exceptional client service. As a Commercial Lines Relationship Specialist, you will have the opportunity to work closely with our clients, carriers, and internal teams to drive business growth and success.