Operations Team Lead
4 days ago
Job Description
We are seeking an experienced Store Operations Manager to join our team at ARC3 Gases Inc.
This role involves overseeing daily store activities, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance.
About Our Company
ARC3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries.
We prioritize family values and a focus on people while safely delivering solutions to our customers.
Your Responsibilities:
- Sales and Customer Experience:
- Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service.
- Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
- Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability.
- Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results.
- Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols.
- Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks.
- Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries.
- Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods.
- Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing.
- Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports.
- Ensure the store is clean, well-organized, and stocked to meet customer needs.
- Maintain an appealing and functional showroom with updated showroom pricing.
- Foster an interdependent safety culture where employees look out for one another, ensuring everyone follows proper safety protocols.
- Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately.
Our Offerings:
- Competitive pay: $75,000 - $95,000 per year.
- Comprehensive benefits package.
- Opportunities for professional growth and advancement within the company.
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