Store Operations Manager

18 hours ago


South Hill, Virginia, United States ARC3 GASES Inc Full time

Job Summary

The Store Operations Manager at ARC3 Gases Inc. is responsible for overseeing daily store activities, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance.

This role involves managing sales and customer experience, team leadership and development, operational management, responsiveness and administrative excellence, excellence in store presentation and organization, and a safety culture.

About Us

ARC3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to our customers.

We are looking for a highly skilled and experienced professional to join our team as a Store Operations Manager.

Responsibilities

  • Sales and Customer Experience:
    • Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service.
    • Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
    • Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability.
  • Team Leadership and Development:
    • Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results.
    • Provide training and development opportunities, ensuring employees are well-versed in products, customer service standards, and safety protocols.
  • Operational Management:
    • Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks.
    • Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries.
    • Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods.
  • Responsiveness and Administrative Excellence:
    • Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing.
    • Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports.
  • Excellence in Store Presentation and Organization:
    • Ensure the store is clean, well-organized, and stocked to meet customer needs.
    • Maintain an appealing and functional showroom with updated showroom pricing.
  • Safety Culture:
    • Foster an interdependent safety culture where employees look out for one another, ensuring everyone follows proper safety protocols.
    • Conduct regular safety audits of the store, warehouse, and vehicles, addressing issues immediately.

Requirements

  • Education:
    • High school diploma or equivalent required.
  • Experience:
    • Minimum of four years in the welding and gas or similar industry.
    • At least two years in a sales or customer service role.
  • Licensing:
    • CDL Class B required or willingness to obtain post-hire.
  • Physical Requirements:
    • Ability to handle heavy materials, including cylinders and boxes.

What We Offer

  • Competitive pay: $70,000 - $90,000 per year.
  • Comprehensive benefits package.
  • Opportunities for professional growth and advancement within the company.


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