Retail Operations Manager

4 days ago


South Hill, Virginia, United States ARC3 GASES Inc Full time
Job Summary

We are seeking a highly skilled Retail Operations Manager to join our team at ARC3 Gases Inc. The successful candidate will be responsible for overseeing daily store operations, ensuring exceptional customer service, operational efficiency, workplace safety, and strong team performance.

Key Responsibilities
  1. Sales and Customer Experience
  • Oversee all walk-in and call-in customer interactions, ensuring prompt, professional, and responsive service.
  • Resolve customer inquiries and issues related to orders, sales, services, billing, technical support, and product discrepancies.
  • Manage inside sales efforts by supporting sales staff and actively seeking opportunities to increase store sales and profitability.
  • Ensure the accurate preparation of quotes, delivery tickets, and sales orders.
Team Leadership and Development
  • Lead, mentor, and develop inside sales staff and route drivers to ensure a high-performing local team that delivers results.
  • Provide training and development opportunities to employees.
  • Ensure all new hires are properly trained and integrated into the team.
  • Maintain a professional appearance within the team.
Operational Management
  • Manage daily store activities, including opening and closing, balancing cash drawers, and handling administrative tasks.
  • Oversee route scheduling and truck loading to ensure safe, efficient, and timely deliveries.
  • Maintain inventory accuracy by overseeing receiving, stocking, and transferring goods.
  • Monitor weekly automated order reports to adjust replenishment quantities and coordinate with purchasing as needed.
  • Ensure regular vehicle maintenance and proper pre-trip and post-trip inspections.
Responsiveness and Administrative Excellence
  • Manage all administrative duties for store operations, including overtime, route truck inspections, delivery tickets, and customer invoicing.
  • Ensure timely completion of all paperwork, including cylinder inventory, vehicle manifests, and daily operational reports.
  • Oversee gas and hardgoods orders, including placement, follow-up, emergency processing, and proper pricing.
  • Monitor and manage store performance, ensuring that financial targets for sales and profitability are met or exceeded.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of four years in the welding and gas or similar industry.
  • Skills: Strong understanding of welding and gas products preferred.
  • Licensing: CDL Class B required or willingness to obtain post-hire.


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