Hotline Coordinator

We are seeking a highly skilled and compassionate Hotline Coordinator/Case Manager to join our team at Catholic Charities Community Services. This is a full-time position responsible for providing intake and referral support to individuals seeking services or information.

• Act as the initial point of contact for individuals seeking services or information, answering incoming calls and responding to voicemail messages within one business day.
• Maintain accurate and detailed records of all incoming requests for services, including hotline, landline, email, and in-person interactions.
• Notify supervisors immediately of all requests for service to triage and determine appropriate referrals.
• Provide direct service at weekly food pantries, documenting client interactions and outcomes.
• Compile and distribute assignment lists for case management, as well as gather statistics and prepare reports related to CCCSDC services and funding.
• Assist with fundraisers, drives, trainings, and community events, as well as provide support for case management as directed by the Executive Director.

• Minimum high school graduate or high school equivalent; Bachelor's degree preferred.
• Bi-lingual Spanish/English required.
• Excellent interpersonal, organizational, and telephone skills.
• Proficiency with MS Office suite, especially Excel and Outlook.
• Able to work independently and remotely.

This is a full-time position, 9:00am to 5:00pm, Monday through Friday, with occasional evening and weekend hours as needed. Ability to remain stationary at a work station and use a computer, as well as operate standard office equipment.