Customer Service Representative

4 weeks ago


Lake Grove, New York, United States Wegmans Food Markets Full time

Customer Service Role

At Wegmans, our customer service representatives make sure customers end their shopping trips with a positive experience.

As a customer service representative, you'll provide proactive, incredible customer service as you assist customers in both traditional checkout and self-checkout lanes.

You'll leave a lasting impression and transform first-time shoppers into loyal Wegmans customers.

Key Responsibilities:

  • Engage customers in friendly conversation while making eye contact and smiling
  • Proactively offer additional assistance, thank customers for shopping at Wegmans
  • Efficiently and accurately scan items and process payments
  • Properly bag items to ensure products arrive at their destination in the condition they left the store
  • Manage traffic flow, direct customers to available lanes, ensure the lanes are in good working order and assist customers with system troubleshooting
  • Maintain a clean, organized, and well-stocked work space

Why Work at Wegmans?

We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them.

Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.

We offer comprehensive benefits, including paid time off, higher premium pay rates for working overtime, on Sundays, or on a recognized holiday, health care benefits, a retirement plan, and more.

For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For.

Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards, and making a difference in the community.



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