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Customer Experience Specialist

2 months ago

Millington, Tennessee, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a visually appealing store environment.

Key Responsibilities
  • Customer Service: Engage with customers, respond to their needs, and provide personalized recommendations to drive sales and increase customer satisfaction.
  • Merchandise Management: Maintain a thorough knowledge of our products, including current trends, styles, and inventory levels, to effectively merchandise the sales floor and meet customer demands.
  • Store Operations: Participate in visual merchandising, stockroom organization, and recovery efforts to ensure a clean, safe, and efficient store environment.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals, share knowledge, and provide support to ensure a positive customer experience.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers, colleagues, and management.
  • Flexibility and Adaptability: Demonstrate flexibility and adaptability to work a variety of shifts, including weekends, holidays, and peak sales periods.
  • Product Knowledge: Develop a thorough understanding of our products, including current trends, styles, and inventory levels, to effectively merchandise the sales floor and meet customer demands.
  • Teamwork and Collaboration: Work collaboratively with colleagues to achieve sales goals, share knowledge, and provide support to ensure a positive customer experience.
What We Offer
  • Competitive Pay and Benefits: Enjoy a competitive hourly rate, opportunities for career advancement, and a comprehensive benefits package, including medical, dental, and vision coverage.
  • Associate Discounts: Take advantage of exclusive discounts on merchandise and services, including clothing, accessories, and home goods.
  • Opportunities for Growth: Develop your skills and knowledge through ongoing training and development programs, and take advantage of opportunities for career advancement within the company.