Client Relations Liaison

8 hours ago


Elk Grove, California, United States AVM California Solutions Full time
Job Overview

AVM California Solutions is seeking a highly skilled Client Relations Associate to join our team. As a key member of our Client Relations and Customer Service Team, you will play a vital role in building and maintaining long-lasting business relationships with our clients.

Responsibilities of a Client Relations Associate:

  • Establish and maintain strong business relationships with clients
  • Identify and resolve client issues and concerns in a timely and professional manner
  • Communicate effectively with clients, their consumers, and our Client Relations Associate Team
  • Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
  • Provide clients with a personalized purchasing experience and exceptional customer service
  • Coordinate with sales team to ensure timely order processing and installation dates
  • Document client contact information and submit all necessary information to our Senior Client Relations Associates
  • Collaborate with fellow Client Relations Associates and other Customer Service and Sales team members to achieve sales targets

The Ideal Candidate:

  • High School Diploma or equivalent certification required
  • Bachelor's Degree in Business Administration, Communications, Marketing, or related field preferred
  • 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related field preferred
  • Strong interpersonal and communication skills
  • Results-driven and self-motivated to improve interpersonal skills
  • Practices active listening and is empathetic to client concerns
  • Solution-oriented and takes initiative in resolving unexpected challenges


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