Client Relations Liaison
8 hours ago
AVM California Solutions is seeking a highly skilled Client Relations Associate to join our team. As a key member of our Client Relations and Customer Service Team, you will play a vital role in building and maintaining long-lasting business relationships with our clients.
Responsibilities of a Client Relations Associate:
- Establish and maintain strong business relationships with clients
- Identify and resolve client issues and concerns in a timely and professional manner
- Communicate effectively with clients, their consumers, and our Client Relations Associate Team
- Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
- Provide clients with a personalized purchasing experience and exceptional customer service
- Coordinate with sales team to ensure timely order processing and installation dates
- Document client contact information and submit all necessary information to our Senior Client Relations Associates
- Collaborate with fellow Client Relations Associates and other Customer Service and Sales team members to achieve sales targets
The Ideal Candidate:
- High School Diploma or equivalent certification required
- Bachelor's Degree in Business Administration, Communications, Marketing, or related field preferred
- 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related field preferred
- Strong interpersonal and communication skills
- Results-driven and self-motivated to improve interpersonal skills
- Practices active listening and is empathetic to client concerns
- Solution-oriented and takes initiative in resolving unexpected challenges
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