Technical Assistance Specialist
2 days ago
We are seeking an IT Technical Support I role in our growing internal IT department. This entry-level position involves assisting firm employees with application, software, hardware, network, and telephone questions.
The selected candidate will receive and log customer interactions for incidents, service requests, and inquiries. They will also be responsible for routing service requests and incidents to the proper support group when issues should be escalated.
Job Responsibilities- Provide primary support contact for all end-user technology-related support issues.
- Offer support and problem resolution for all issues/requests.
- Escalate issues/requests to appropriate staff as necessary.
- Detect and resolve software and hardware problems or conflicts via telephone, remotely, or on-site in a timely, customer-focused manner.
- Maintain Service Desk ticketing application and records daily and report on activity as required, including documentation of customer issues and resolutions.
- A High School Diploma.
- A general knowledge of computer hardware and interest in the IT field.
- Computer literacy, specifically Microsoft Office.
- The willingness to learn and be trained on IT processes and procedures.
- Punctuality and dependability are required.
- Professional appearance and excellent written and oral communication skills.
- Strong customer service skills are essential.
We offer competitive compensation, ranging from $60,000 to $65,000 per year, depending on skills, experience, and location. Additionally, we provide comprehensive benefits, including medical, dental, vision, disability, life insurance, and a 401(k) plan.
We also support our employees by offering flexible scheduled time off (STO), a minimum of 56 hours of sick and safe leave, 11 holidays, and 2 scheduled recharge days.
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