Warehouse Development Director
2 weeks ago
Job Summary:
We are seeking a highly skilled Director of Warehousing Product Development to join our Integrated Warehousing Services division. As a key member of our team, you will be responsible for developing opportunities to increase our warehousing capacity and capabilities in the region, communicating warehousing capacity and capabilities to sales teams and other internal stakeholders, and managing a sales goal-driven pipeline.
Key Responsibilities:
- Develop and implement strategies to increase warehousing capacity and capabilities in the region
- Communicate warehousing capacity and capabilities to sales teams and other internal stakeholders
- Manage a sales goal-driven pipeline and negotiate rates with customers and warehousing providers
- Work with DHL Legal and Risk teams to negotiate contract terms
- Manage call schedules directly or through sales owners and maintain prompt email response times
- Act as a high-level escalation/subject matter expert for accounts and ensure onboarding calls are scheduled
- Ensure the warehousing provider provides a list of needed actions to the customer and ensure the customer returns required information timely
- Create billing templates and communicate new accounts to the billing team
- Work with warehouse or 3PL managers to onboard facilities
Requirements:
- Excellent written and verbal communication skills
- Contract logistics experience required
- Ability to manage multiple projects at the same time with different deadlines
- Excellent customer service skills, including an understanding of how to de-escalate situations
- Proficiency in Microsoft Office Applications, including 365: Outlook, Word, PowerPoint, and Excel
- Solid understanding of warehousing operations and sales
- Experience with customer onboarding and project management
Benefits:
- Total Compensation Package: We offer a competitive base salary
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount
- Medical: Comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs
- Vision: Optional coverage for eye exams, frames, and contact lenses
- Dental: Optional coverage for preventative, major, and basic dental services
- Holiday/Paid Time Off: The company provides paid time off for 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days
About DHL Global Forwarding:
DHL Global Forwarding is the world leader in air freight services and one of the leading providers of ocean freight services. We offer a variety of logistics solutions, from the factory to the shop floor, and our business model is based on the brokerage of transport services between customers and freight carriers.
Why Choose DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. We are recognized externally as a Top Employer and a Great Place to Work, and we believe that when people love to come to work, they give more, try harder for their customers, and are proud of the service they give.
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
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