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Coffee Specialist @ Hotel Roanoke

2 months ago

Roanoke, Virginia, United States Hotel Resource Full time

Position Overview

Join our team as a dedicated Café Attendant at the renowned Hotel Roanoke & Conference Center, a distinguished member of the Curio Collection by Hilton. We are seeking a motivated individual who is passionate about delivering exceptional service and creating memorable experiences for our guests.

Company: Benchmark Hospitality

Location: United States

Employment Type: Full-Time

Key Responsibilities:

  1. Prepare the coffee shop for service, ensuring a welcoming environment.
  2. Greet and engage with guests as they enter or navigate the coffee shop.
  3. Assist guests in selecting their beverages through detailed menu descriptions.
  4. Accurately take orders and confirm any special requests from guests.
  5. Collaborate effectively with fellow baristas and kitchen staff to ensure smooth operations.
  6. Address guest concerns promptly and work towards a satisfactory resolution.
  7. Present bills in a timely and accurate manner to finalize the guest experience.

Qualifications:

  • Previous experience in crafting and serving specialty coffee beverages.
  • Knowledge of wines, beers, cocktails, and spirits is a plus.
  • Ability to thrive in a fast-paced environment while maintaining composure.
  • Excellent communication skills and a welcoming demeanor.
  • A genuine passion for providing outstanding service to all guests.

Benefits:

As a valued member of our team, you will enjoy a range of benefits designed to support your well-being and professional growth, including:

  • Comprehensive medical and dental insurance options.
  • Access to Benchmark University for personal and professional development.
  • 401K matching to help you secure your financial future.
  • Discounted hotel stays at our properties.
  • Paid time off and employee assistance programs.
  • Opportunities for family-friendly events and partnerships with major retailers.

At Benchmark Hospitality, we celebrate diversity and are committed to fostering an inclusive environment for all employees. Join us in our mission to create memorable experiences for our guests and communities.