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Restaurant Operations Manager

2 months ago

Kennewick, Washington, United States FEAST Foods LLC Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Feast Foods, LLC dba Jack in the Box. As a Restaurant Operations Manager, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and ensure the smooth operation of our restaurant.

Key Responsibilities:

  • Guest Service:
    • Immediately acknowledge and welcome guests.
    • Takes and clarifies orders, assists guests with menu selection as appropriate.
    • Enters order in POS system, collects money, and makes change.
    • Always thanks guest upon completion of order taking.
    • Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
    • Maintains cleanliness and stocking of work area.
  • Interior:
    • Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
    • Cleans and stocks restrooms.
    • Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
    • Cleans miscellaneous interior items (wipes down menu boards, order counter,).
  • Exterior:
    • Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
    • Empties trash cans and cleans miscellaneous exterior items (drive-thru menu board).
    • Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
  • Supervision:
    • Supervises and trains team members on workstation operations.
    • Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.
  • Leadership:
    • Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
    • Conducts on-boarding and training.
    • Provides feedback and recognizes employees.
    • Ensures employee personal and uniform cleanliness.
    • Apprises management of potential employee issues.
  • Back of Restaurant:
    • Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
    • Grill:
      • Reads grill video monitor to prepare ordered products.
      • Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
      • Discards ingredients/products that have expired or don't meet quality standards.
      • Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.
    • Assembly:
      • Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
      • Discards ingredients/products that have expired or don't meet quality standards.
    • Prep:
      • Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
      • Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards.
      • Visually checks and inspects all ingredients for freshness.
      • Measures, assembles, and prepares ingredients for various products according to product mix information.
    • Fryer:
      • Reads fryer video monitor prepare ordered products.
      • Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
      • Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
    • Interior:
      • Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
      • Washes and sanitizes dishes and utensils by hand or using dishwasher.
      • Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
      • Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
      • Cleans miscellaneous interior items (wipes down menu boards, order counter,). Visually checks and inspects all areas for cleanliness.
    • Exterior:
      • Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
      • Empties trash cans and cleans miscellaneous exterior items (drive-thru menu board).
      • Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
    • Receiving & Storage:
      • Receives and stores products on delivery following established procedures.

Qualifications:

  • Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
  • Knowledge/Skills/Abilities: - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
  • Physical Requirements: - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.

Reasonable Accommodation:

Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.