Customer Service Ambassador

4 weeks ago


Rochester, Michigan, United States Cedarbrook Senior Living Full time
Concierge Job Summary

We are seeking a skilled Concierge to join our team at Cedarbrook Senior Living. The ideal candidate will be responsible for providing exceptional customer service to our residents, guests, and families.

Key Responsibilities:
  • Greets residents, potential residents, visitors, family members, and guests entering the community
  • Manages external and internal calls, taking and communicating messages
  • Assists the Business Office Director and Executive Director with special projects
  • Assists residents with scheduling personal transportation services in conjunction with the Activities Director
  • Submits work order requests to the Maintenance Director
  • Assists the Activities Director with making reservations for residents for various community events
  • Acts as a back-up for Sales and Marketing inquiry calls
  • Monitors emergency response system and fire alarm panel during daytime hours
Requirements:
  • High school diploma or general education degree (GED) preferred
  • One to three years related experience and/or training; or equivalent combination of education and experience
Benefits:
  • Referral Program
  • Paid Time Off
  • Medical
  • Dental
  • Vision
  • Life/AD&D
  • 401(k) Retirement Savings Plan
  • Flexible/Dependent Care Spending Accounts


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