Customer Service Liaison

6 days ago


McAllen, Texas, United States Kahlig Auto Group Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Kahlig Auto Group. As an expert in customer service, you will be responsible for greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

Key Responsibilities:

  1. Greeting and Scheduling: Greet service department customers promptly and courteously, demonstrating a positive attitude and setting the tone for a welcoming experience.
  2. Communication and Coordination: Listen attentively to customers and clearly communicate repair needs to service technicians, ensuring accurate and timely completion of tasks.
  3. Upselling and Cross-Selling: Upsell additional services using low-pressure, high-integrity methods that prioritize the customer's needs and preferences.
  4. Estimating and Quality Control: Provide detailed estimates and explanations of repairs, focusing on transparency and trust-building with customers. Inspect repair quality and ensure all work is complete, maintaining the highest standards of quality and attention to detail.
  5. Customer Follow-Up: Follow up with customers throughout the repair process, keeping them informed of progress and exceeding their expectations.
  6. Extended Warranties and Sales: Sell and manage extended warranties, highlighting the benefits and value proposition to customers.
  7. Customer Complaints and Issues: Handle minor customer complaints and concerns, resolving issues efficiently and effectively.
  8. Communication with Service Manager: Maintain open communication with the Service Manager, keeping them informed of problems and potential issues.

Compensation and Benefits:

The estimated salary for this role is $55,000-$65,000 per year, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including medical, dental, life, and disability insurance, 401(k) matching, paid vacation and sick leave, holidays, and a wellness program.

About Us:

Kahlig Auto Group is a leading automotive retailer in South Texas, consisting of 10 auto dealerships. Our team is dedicated to delivering exceptional customer experiences, prioritizing sales, service, and overall ownership satisfaction. We offer a collaborative and supportive work environment, encouraging growth and development opportunities for our employees.



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