Customer Service Professional

2 weeks ago


Sterling, Virginia, United States Graybar Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Frontline Customer Support Specialist. In this role, you will serve as a key contact and liaison for customers, ensuring their total satisfaction through timely, professional, and courteous interactions.

Responsibilities:
  • Ensure every customer experience is top-notch in quality.
  • Handle incoming and outgoing customer calls and written correspondence in a professional manner, with follow-up on all customer issues.
  • Take an active role in selling Graybar goods and services on inbound calls.
  • Provide support on product selection and application.
  • Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Requirements:
  • Strong communication skills.
  • A passion for customer service.
  • Ability to handle a variety of customer situations with enthusiasm and tact.
  • Minimum 2 years' experience preferred.
  • High school education; a 2-year or 4-year degree is preferred.
Compensation and Benefits:

The estimated salary for this position is $25.48 per hour, depending on experience. As a full-time employee, you will accrue three weeks of vacation during your first year and have access to comprehensive benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, holidays, and an employee recognition program.



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