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IT Operations Specialist

2 months ago

Madison, Wisconsin, United States Epic Full time
About the Role

We are seeking a highly skilled IT Operations Technician to join our team at Epic. As an IT Operations Technician, you will play a critical role in monitoring and maintaining our hosting infrastructure, ensuring the smooth operation of our systems and services.

Key Responsibilities
  • Monitor and respond to issues with our hosting infrastructure, including network, hardware, virtualization, and presentation problems.
  • Employ investigative and troubleshooting skills to identify and resolve complex technical issues.
  • Communicate with contacts from healthcare organizations to address impact and perform system builds.
  • Collaborate with the team to ensure the delivery of high-quality services and support.
What We Offer

At Epic, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development, including training and education programs.

Requirements
  • Relocation to the Madison, WI area (reimbursed)
  • A history of academic and professional success
  • Exceptional interpersonal, communication, initiative, and leadership abilities
  • Available to work second or third shift hours
  • Eligibility to work in the U.S. without sponsorship
  • COVID-19 vaccination
Preferred Qualifications
  • Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute
  • Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
  • CompTIA+, CCNA, Network+, or Linux+ certification
  • Knowledge of VMware