Helpdesk Support Specialist

2 weeks ago


Cutler Bay, Florida, United States MidWaretech Full time
About MidWaretech

MidWaretech is a dynamic company empowering digital transformation through innovative Social Media and IT solutions. With over 20 years of experience in managing customer services, we lead the way in providing cutting-edge technologies and tailored strategies to help businesses thrive in the digital era.

Job Summary

We are seeking a highly skilled Helpdesk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing quick and effective assistance with information technology systems, guiding customers remotely and in person through systems configuration, troubleshooting, and maintenance.

Key Responsibilities
  • Respond to technical inquiries via email, online chats, phone, or in person
  • Inform customers about IT products and services
  • Walk customers step-by-step through the problem-solving process
  • Help with troubleshooting hardware and software
  • Follow up with customers to ensure satisfactory service
  • Communicate customer feedback to the appropriate internal team members
Requirements
  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
  • The ability to break down technological processes and deliver clear step-by-step instructions
  • Patient, friendly demeanor with a great aptitude for listening
  • Strong verbal and written communication skills
  • Commitment to providing exceptional customer service
Preferred Qualifications
  • Passion for problem-solving and customer service
  • Tech-savvy with experience working in a tech-related field
  • Ability to diagnose and resolve a variety of technical issues
  • Team-oriented mindset with an openness to constructive feedback
  • Eagerness to learn new technologies and systems
  • Experience working as an IT help desk technician or in a similar customer support role
Work Environment

This is a remote work opportunity.



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