Count Team Operations Supervisor

3 weeks ago


Bossier City, Louisiana, United States Margaritaville Resort Casino Full time

Count Team Operations Supervisor

We are seeking a highly skilled Count Team Operations Supervisor to join our team at Margaritaville Resort Casino. As a key member of our Count Room department, you will be responsible for providing guidance and supervision to staff, supporting operational goals, and monitoring performance and profit objectives.

Key Responsibilities:

  • Provide guidance and daily supervision to staff in the Count Room department
  • Support and administer operational goals and monitor achievements of performance and profit objectives
  • Adhere to scheduling and coordinate with manager regarding any concerns, with attention to deadlines
  • Responsible for supporting compliance to departmental budgets
  • Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with departmental and company standards and programs
  • Ensure customer service standards are followed by all team members and addresses issues as they arise
  • Ensure soft currency is accounted for and recorded in accordance with company policies and procedures
  • Manually count large amounts of currency
  • Reviews and compiles reports generated by Soft Count
  • Ensure company assets are properly accounted for and secured
  • Accounts for all Table Games documentation
  • Oversees the maintenance of machinery used in Count Room operations
  • Ensure that access to the Count Room is by authorized personnel only, and that keys to sensitive areas are properly controlled
  • Operates a currency counting machine
  • In the absence of Count Room Manager, responsible for the direct supervision of Soft Count staff
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
  • Maintains strict confidentiality in all departmental and company matters

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