Count Team Operations Supervisor
3 weeks ago
Count Team Operations Supervisor
We are seeking a highly skilled Count Team Operations Supervisor to join our team at Margaritaville Resort Casino. As a key member of our Count Room department, you will be responsible for providing guidance and supervision to staff, supporting operational goals, and monitoring performance and profit objectives.
Key Responsibilities:
- Provide guidance and daily supervision to staff in the Count Room department
- Support and administer operational goals and monitor achievements of performance and profit objectives
- Adhere to scheduling and coordinate with manager regarding any concerns, with attention to deadlines
- Responsible for supporting compliance to departmental budgets
- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with departmental and company standards and programs
- Ensure customer service standards are followed by all team members and addresses issues as they arise
- Ensure soft currency is accounted for and recorded in accordance with company policies and procedures
- Manually count large amounts of currency
- Reviews and compiles reports generated by Soft Count
- Ensure company assets are properly accounted for and secured
- Accounts for all Table Games documentation
- Oversees the maintenance of machinery used in Count Room operations
- Ensure that access to the Count Room is by authorized personnel only, and that keys to sensitive areas are properly controlled
- Operates a currency counting machine
- In the absence of Count Room Manager, responsible for the direct supervision of Soft Count staff
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
- Maintains strict confidentiality in all departmental and company matters
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Count Team Member
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Operations Supervisor
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Program Supervisor I
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