Service Operations Director
5 days ago
About the Role
We are seeking a seasoned Service Operations Director to lead our team in delivering exceptional service to clients across various industries.
Job Summary
- Plan, manage, and guide multiple contracted services for clients generating $2-15M+ in revenue.
- Develop and implement operational strategies to meet client objectives, customer needs, and financial goals.
- Build and lead a management team and staff capable of carrying out organizational objectives.
- Manage budgets, financial controls, and analysis to optimize financial performance and operational productivity.
- Maintain compliance with local, state, and federal regulations, as well as Aramark's standards of operation.
Key Responsibilities
- Lead a team providing operational expertise in contracted services while managing hands-on execution.
- Assess operations, develop plans to provide optimal service, and drive employee and customer satisfaction.
- Recommend methods, resources, and implementation for service improvement and growth.
- Partner with Finance to manage budgets and design improvements to optimize financial performance.
Requirements
- Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management highly preferred.
- Proven ability to focus on client and customer services, entrepreneurship, and building a strong business.
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
- Meaningful experience in service industry, contract services, or hospitality environment.
- Proven ability leading through other managers.
What We Offer
- A competitive salary estimated at $120,000 - $180,000 per year.
- Ongoing professional development and growth opportunities.
- A dynamic work environment with a collaborative team.
How You Will Make an Impact
You will have a significant impact on driving business growth, improving operational efficiency, and enhancing customer satisfaction. Your leadership skills and expertise will shape the success of our team and contribute to the company's mission to deliver exceptional service to our clients.
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