Technical Support Director

7 days ago


Rock Island, Illinois, United States Beat Full time

Job Title: Technical Support Director

We are seeking an experienced Technical Support Director to lead our internal information technology help desk.

About the Role:
  • Plan, direct, and coordinate the internal information technology help desk operations
  • Oversee critical production events, target and manage trend analysis and metrics reporting
  • Perform administrative management of technical support and queue management
  • Perform extensive customer communication
  • Hire, review, and terminate non-management employees
Requirements:
  • Minimum six (6) years of experience in a similar role
  • Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
  • CompTIA Security+CE certification preferred
Salary Range:

$120,000 - $150,000 per year

The salary range for this position is based on the level of experience, education, and certifications required. We offer a competitive compensation package that includes benefits such as health insurance, retirement plan, and paid time off.



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