Technical Integration Specialist

3 weeks ago


Cary, North Carolina, United States Cielo Projects Full time

At Cielo Projects, we are seeking a skilled Technical Integration Specialist to lead our manufacturing integration efforts.

The ideal candidate will have a strong technical background in SQL and Boomi, with an understanding of manufacturing business processes.

This role will involve working closely with the Production Support Team, managing incident resolution, determining root causes of issues, and implementing permanent solutions.

The Technical Integration Specialist will also assess and design enhancements for error handling and optimization to ensure the stability and resilience of all integrations.

Key Responsibilities:

  • Incident Management
  • Collaborate with the Production Support Team to address integration issues promptly
  • Follow company guidelines on incident management to ensure consistent and effective responses
  • Work on the quick resolution of integration issues to minimize downtime and impact on operations

Root Cause Analysis and Solutions Implementation

  • Determine and document the root causes of integration issues
  • Develop and help implement permanent solutions to prevent recurrence of issues
  • Work with team leads to understand and apply effective solutions to identified issues

Enhancements and Optimization

  • Assess current integrations and design enhancements for improved error handling and optimization
  • Implement strategies to enhance the stability and resilience of all integrations
  • Identify and address potential areas of improvement to support seamless integration operations

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Proven experience as an Integrations Support Lead or similar role in a manufacturing environment
  • Strong technical skills in SQL and Dell Boomi
  • Familiarity with various platforms such as JDE, Blue Yonder, MS SQL, Oracle
  • Experience in incident management, root cause analysis, and solutions implementation
  • Knowledge of manufacturing business processes is a plus
  • Excellent communication and documentation skills
  • Strong problem-solving and analytical abilities
  • Ability to work collaboratively with cross-functional teams


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