Bilingual Customer Service Representative

5 days ago

Northville, Michigan, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities
  • Provide excellent customer service to wholesale and retail customers, responding to their inquiries and resolving any concerns in a timely and professional manner.
  • Work closely with customers to determine their needs and provide personalized solutions to meet their requirements.
  • Stay up-to-date with product features and maintain the high quality and visual standards of our products and store.
  • Meet or exceed sales goals while consistently delivering exceptional customer service.
  • Work effectively in a fast-paced environment, handling multiple customer interactions simultaneously and prioritizing tasks to meet deadlines.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • 2+ years of customer service experience in a retail or wholesale environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a team environment and contribute to a positive and productive work culture.
  • Basic computer skills and proficiency in Microsoft Office applications.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for career growth and professional development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including life insurance, disability insurance, and employee assistance programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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