Customer Service Liaison

4 weeks ago

Northville, Michigan, United States Traveling Teams Inc. Full time
Job Title: Team Communications Coordinator

We are seeking a highly skilled and detail-oriented Team Communications Coordinator to join our team at Traveling Teams Inc. This role is responsible for maintaining the company's brand image and delivering exceptional customer service.

Key Responsibilities:
  • Maintain the highest level of communication standards for all assigned events.
  • Serve as the main point of contact for Group Leaders associated with all assigned events.
  • Complete daily follow-ups utilizing internal CRM software.
  • Handle emergency correspondence and relay pertinent information to Placement Coordinator(s) and/or department managers for resolution.
  • Proactively engage internal customers and subject matter experts to effectively manage internal and external customer expectations.
  • Routinely engage client contacts to provide proactive service and actively assess client status, concerns, and expectations.
  • Complete all daily assignments in compliance with department standards.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures.
Requirements:
  • Basic understanding of clerical and administrative procedures.
  • Excellent written and verbal communication skills.
  • Active listening and interpersonal skills.
  • Basic computer skills and ability to adapt to new software.
  • Familiarity with customer service expectations.
About Us:

Traveling Teams Inc. is a leading youth sports housing provider with over 20 years of experience. We have forged lasting relationships with major national hotel brands, CVBs, event holders, and sports commissions. Our commitment to remarkable service has earned us a reputation as a trusted partner in the industry.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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