Customer Success Advocate

1 month ago


Canby, Oregon, United States Franklin Electric Full time
Customer Success Specialist

Join Franklin Electric, a world-class company dedicated to building a diverse and inclusive culture. As a Customer Success Specialist, you will play a vital role in driving revenue growth, customer retention, and market expansion.

Key Responsibilities:
  • Provide end-to-end support to our best customers, anticipating their needs and identifying opportunities for growth.
  • Proactively communicate with customers, understanding their business objectives and providing exemplary support.
  • Establish and deepen relationships with customers, leveraging your knowledge of their account, products, and daily interactions.
  • Support the marketing strategy to create new relationships, new customers, and new markets.
  • Communicate frequently with customers on updates, information, concerns, and suggestions.
  • Identify potential upsell, new product, substitution, or replacement opportunities, and develop a value strategy to meet customer needs.
  • Manage deliverables to meet the team's strategic objectives, using customer benchmark data to highlight success and provide recommendations for further optimization.
  • Communicate and coordinate with internal departments, including Product Managers, Sales Teams, and Marketing.
  • Organize workflow to meet customer timeframes, completing forms, applications, and customer requests as needed.
  • Business travel required as needed, participating in customer visits, trade shows, and events.
Requirements:
  • Bachelor's degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)
Skills and Abilities:
  • Dependable, self-motivated, and displays initiative
  • Results and goal-oriented
  • Customer growth-oriented
  • Effective communication skills - written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high-level accuracy, and reliable results
Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits but also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company, and be satisfied in knowing you make a difference.



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