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Hotel Operations Manager

2 months ago

Avondale, Arizona, United States Sunridge Hotel Group Full time
Job Description

**Job Summary**

The General Manager - Hotel Operations is responsible for ensuring the efficient and profitable operation of the hotel. This involves performing various duties personally or through subordinate supervisors.

Key Responsibilities:

  • Hotel Operations: Ensure compliance with company and franchise standards for personnel administration, service to patrons, and room rates.
  • Leadership and Supervision: Delegate authority and assign responsibility to all employees, supervise work activities, and ensure staff receive proper training.
  • Financial Management: Allocate funds, authorize expenditures, and assist in budget planning.
  • Cost Control: Monitor cost controls on a regular basis.
  • Sales and Marketing: Perform duties of a Sales and Marketing manager, including making marketing calls, attending community business functions, and coordinating sales promotions.
  • Guest Satisfaction: Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance, and answer patrons' complaints.
  • Employee Relations: Handle and resolve employee issues.
  • Administrative Tasks: Conduct annual wage scale surveys, ensure employee wages follow wage and salary guidelines, and complete employee paperwork, work schedules, and payroll.
  • Supply Chain Management: Order supplies and equipment as needed and ensure that all supplies ordered are correct.
  • Availability: Be available 24/7 with reliable transportation.

Competencies:

  • Problem Solving: Identify and resolve problems in a timely manner, develop alternative solutions, and use reason even when dealing with emotional topics.
  • Customer Service: Manage difficult or emotional customer situations, respond promptly to customer needs, and respond to requests for service and assistance.
  • Interpersonal: Maintain confidentiality.
  • Oral Communication: Respond well to questions, demonstrate group presentation skills, and communicate effectively with staff and guests.
  • Team Work: Contribute to building a positive team spirit.
  • Written Communication: Write clearly and informatively, and able to read and interpret written information.
  • Delegation: Delegate work assignments, provide recognition for results, and develop subordinates' skills and encourage growth.
  • Managing People: Make self available to staff, provide regular performance feedback, and develop subordinates' skills and encourage growth.
  • Quality Management: Look for ways to improve and promote quality, demonstrate accuracy and thoroughness, and strive to increase productivity.
  • Business Acumen: Understand business implications of decisions, demonstrate knowledge of market and competition, and make informed decisions.
  • Diversity: Show respect and sensitivity for cultural differences, promote a harassment-free environment, and foster a diverse and inclusive work environment.
  • Organizational Support: Follow policies and procedures, and ensure compliance with company and franchise standards.
  • Adaptability: Adapt to changes in the work environment, manage competing demands, and able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality: Be consistently at work and on time, ensure work responsibilities are covered when absent, and arrive at meetings and appointments on time.
  • Dependability: Commit to long hours of work when necessary to reach goals.
  • Initiative: Ask for and offer help when needed, and generate suggestions for improving work.
  • Innovation: Develop innovative approaches and ideas, and look for ways to improve and promote quality.
  • Judgment: Display willingness to make decisions, exhibit sound and accurate judgment, and include appropriate people in decision-making process.
  • Planning/Organizing: Prioritize and plan work activities, and ensure that all tasks are completed in a timely manner.
  • Professionalism: Treat others with respect and consideration regardless of their status or position.
  • Safety and Security: Observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.