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Customer Care Associate

2 months ago

Auburn Hills, Michigan, United States Legend Valve & Fitting Inc Full time
Become a Part of Our Team as a Customer Service Representative at Legend Valve & Fitting, Inc.

Legend Valve & Fitting, Inc. specializes in providing comprehensive solutions for plumbing and hydronics systems tailored for industrial and commercial applications. Our extensive product range is designed to meet the diverse needs of our clientele. We are committed to delivering exceptional service and support to our customers.

POSITION OVERVIEW

The Customer Service Representative is essential in managing customer inquiries, processing orders, and addressing feedback with efficiency and professionalism. Join our team and uphold our core values of customer satisfaction, integrity, innovation, and compassion.

KEY RESPONSIBILITIES
  • Efficiently process and manage customer orders
  • Collaborate with various departments to accommodate special requests
  • Ensure accurate pricing and effective order processing
  • Foster positive relationships with customers
  • Address customer feedback and resolve issues promptly
  • Serve as a liaison between departments and customers
  • Provide administrative support and maintain accurate documentation
  • Assist with reception duties as required
SUPERVISORY ROLE

This position does not entail any direct supervisory responsibilities.

REQUIREMENTS
  • High School Diploma or equivalent is mandatory
  • A minimum of 3 years of experience in customer service
  • Strong communication and computer skills
  • Willingness to work flexible shifts
PERSONAL AND PROFESSIONAL QUALITIES
  • Demonstrated strong work ethic and sound judgment
  • Effective written and verbal communication skills
  • Genuine passion for customer service and process enhancement
  • Integrity and a collaborative mindset
WORK ENVIRONMENT

This role is primarily office-based, involving various administrative tasks. Employees will interact with colleagues, operate computers, and may occasionally lift objects. The office setting is dynamic and requires strong organizational abilities.

BENEFITS PACKAGE

Legend Valve offers a robust benefits package, including health and wellness options, employee stock ownership, insurance plans, retirement savings, and more to support your overall well-being and future planning.

  • Health and wellness benefits available from the start
  • Employee stock ownership opportunities
  • 401k plan with company matching
  • Generous Paid Time Off policy
  • Employee assistance program
  • Life and AD&D insurance coverage

Legend Valve is committed to promoting a diverse and inclusive workplace. Join us in our dedication to workplace equality.