Rehabilitation Department Manager
2 days ago
The Rehabilitation Manager is responsible for the overall operation of the Rehabilitation Department in a hospital and outpatient setting. This position ensures the quality of patient care delivery in Physical Therapy, Occupational Therapy, and Speech-Language Pathology services provided by the department.
Key Responsibilities- Participate in the Management Team and attend other committees and meetings as requested.
- Hire, orient, motivate, discipline, evaluate, and recommend termination of staff members in compliance with applicable HR policies.
- Ensure timely completion of the orientation period and annual performance evaluations.
- Directly supervise department support staff to ensure schedules and shifts are adequate.
- Follow up with support staff to acknowledge individual excellence and address behavior and performance issues.
- Ensure chain-of-command is properly informed of department status and needs.
- Review and investigate patient, therapist, and employee complaints, following established policy and protocol.
- Conduct regular department staff meetings.
- Ensure equipment necessary to meet patient care needs is available and in working order.
- Coordinate department purchasing, including maintaining stock levels, storage, and organization of items.
- Work with Admin Rep and CFO to develop a reasonable budget, including staffing analysis for therapists, assistants, and support staff.
- Operate the department within the budgeted parameters and justify variance in all expense categories.
- Monitor payroll reports and staff timecards, preparing justification of premium pay and OT when requested.
- Prepare reports and compile statistical data related to department productivity.
- Assist Admin rep with preparation and justification of department capital expenditure request budgets.
- Communicate to staff the need to be cost-conscious and monitor compliance.
- Represent the department in the hospital's quality improvement program and ensure implementation of ongoing process improvement programs.
- Prepare PI data as requested and ensure data is submitted monthly to the QA/RM Department and reported quarterly.
- Ensure the department is in a perpetual state of readiness for site visits or surveys from state and/or federal regulatory agencies.
- Monitor customer service satisfaction and work to resolve any issues.
- Adhere to health system guidelines regarding complaint or incident reporting and ensure all department staff are familiar with expectations.
- Ensure maintenance and implementation of departmental policy and procedures.
- Participate in Department EOC rounds.
- Represent the department within the community and within the healthcare system.
- Work with Admin Rep to plan and implement outreach activities and objectives.
- Promote good public relations in the community.
- Assist with special projects and other assignments as requested by hospital administration.
- Participate in orientation and in-service training opportunities available through the hospital and conduct or arrange for Department-specific orientation and in-service training for department staff.
- Complete all annual mandatory training and certification requirements.
- Attend continuing education opportunities appropriate to responsibilities.
- As a licensed therapist, perform the duties of a therapist as outlined in the specific job description for the discipline, when staffing levels demand.
- Perform other duties as assigned.
Bachelor of Science degree in Occupational Therapy, Speech-Language Pathology, or a PhD in Physical Therapy from an accredited clinical program.
Proven leadership ability with at least two (2) years of experience as a clinician in an inpatient or outpatient rehabilitation program.
Acute care hospital experience.
Minimum of one (1) year experience in a management position.
Demonstrated organizational ability to plan and supervise the services and activities of the department.
Knowledge of accreditation standards and compliance requirements.
Excellent supervisory and interpersonal skills.
Current CA Physical Therapist License, Occupation Therapy License, or Speech-Language Pathology.
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