Water Damage Restoration Team Lead
3 weeks ago
Job Summary:
The Mitigation Crew Chief is a key leadership role within our team, responsible for overseeing disaster restoration projects from start to finish. This position requires strong technical expertise, leadership skills, and a focus on customer satisfaction.
Key Responsibilities:
- Project Management: Assess damage, develop mitigation plans, order necessary materials, assign tasks, and oversee project schedules to ensure timely completion.
- Team Leadership: Guide and motivate Mitigation Technicians, provide training and coaching, and address performance issues.
- Quality Control: Ensure all work adheres to industry standards, company protocols, and safety regulations. Inspect job sites for proper execution.
- Customer Communication: Serve as a point of contact for clients, providing clear updates, managing expectations, and resolving concerns.
- Documentation: Complete detailed job reports, including damage assessments, photos, moisture readings, and work summaries.
- Safety Compliance: Promote and enforce a safe work environment, ensure the use of PPE, and conduct safety briefings.
- Equipment Management: Maintain inventory of equipment and supplies, schedule maintenance, and oversee proper tool and equipment use.
- Training and Development: Stay updated on industry standards, attend relevant training, and identify training needs for crew members.
Qualifications:
- High school diploma or equivalent.
- 3+ years of experience in the restoration industry, with previous leadership experience preferred.
- Proven technical expertise in water damage restoration, mold remediation, and fire/smoke cleanup.
- Valid driver's license.
- Strong organizational and time management skills.
- Ability to work under pressure and prioritize tasks in high-stress environments.
- Excellent communication skills, both verbal and written.
- Problem-solving and decision-making abilities.
Desired Certifications:
- IICRC Water Restoration Technician (WRT)
- IICRC Applied Structural Drying Technician (ASD)
- IICRC Applied Microbial Remediation Technician (AMRT)
- OSHA safety certifications
Benefits:
- Competitive salary commensurate with experience.
- Benefits package (may include medical, dental, vision, 401k, paid time off, company vehicle).
- Opportunities for growth and advancement within the company.
Company Overview:
SERVPRO of Ardnos, Inc./GISIB, Inc. is a leading provider of disaster restoration services. We are committed to delivering exceptional results and exceeding customer expectations.
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