Quality Assurance Manager

1 week ago

Lowell, Massachusetts, United States Community Teamwork Inc Full time
Job Title: Manager of Quality and Compliance

Community Teamwork Inc is seeking a highly skilled Manager of Quality and Compliance to oversee the quality control and compliance systems within our division or program.

Job Summary:

The Manager of Quality and Compliance will be responsible for program assessment, development, effectiveness, improvement, and ensuring compliance with all funder and agency regulations.

Key Responsibilities:
  • Provide leadership and staff development to ensure the achievement of established program objectives
  • Develop, implement, and monitor internal systems for quality assurance and effectiveness that identify, quantify, and measure program results, goals, and objectives in compliance with funder regulations
  • Develop, prepare, and review required reports for monitoring and measurement needs
  • Present proactive recommendations to improve outcomes or reduce performance concerns
  • Develop and facilitate comprehensive trainings and coaching to staff on regulations, program compliance issues, and policies as well as monitor the effectiveness of such trainings
  • Assist with the development of CTI program policy as necessitated by changes to funders regulations and rules
  • Maintain knowledge of current program regulations, standards, and research. Ensure that the staff are kept current on policies and procedures related to program expectations
  • Uphold the values of CTI – Equity, Integrity, Compassion
  • Oversee fraud prevention, detection, and report evidence of fraud to supervisor
  • Perform other related duties as assigned
Requirements:
  • High School Diploma or equivalent. Bachelor's Degree preferred
  • 3-5 years' experience with program regulations and compliance-related systems, knowledge of HMIS preferred
  • Willingness to work as part of a team to promote the goals of the agency and program
  • Strong proven leadership and decision-making capabilities
  • Demonstrate the ability to read and comprehend complex regulations
  • Strong communication skills (both written and oral)
  • Strong organizational skillset
  • Demonstrate ability to learn and navigate databases and other technology systems
  • Desire to work with low-income, culturally diverse, vulnerable families and individuals
  • Excellent customer service
  • Proficient with Windows software (Word, Excel, PowerPoint, & Access) and comfort learning new software and data collecting systems
  • Bilingual skills preferred (English/Spanish or English/Khmer)

Community Teamwork Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment.

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