Clinical Manager

1 month ago

Cleveland, Ohio, United States Hospice of the Western Reserve Full time
Job Opportunity at Hospice of the Western Reserve

We are seeking a dedicated and compassionate Clinical Manager to join our team at Hospice of the Western Reserve. As a key member of our organization, you will play a vital role in providing exceptional patient care and support to our patients and their families.

Key Responsibilities:
  • Partner with our Director of Care Solutions Center and Clinical Team Leader to assist RNs, LPNs, Social Workers, and Admissions Assistants in hospitals, homes, and alternative home settings to complete admissions and visits.
  • Visit patients and their families, representing Hospice of the Western Reserve, to perform assessments, provide education and training on medications, and address physical needs.
  • Identify and resolve problems, prepare and complete action plans, manage all clinical lines for improvement, and quality assurance programs.
  • Assist in carrying out Care Solutions Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analysis.
  • Build relationships with staff in hospitals we serve, being a trusted partner.
  • Provide guidance and support to teams to deliver care to families and patients with empathy and confidence.
  • Implement the Care Solutions systems by assisting the Director and Chief Clinical Officer with patients, families, referral providers, doctors, and Hospice of the Western Reserve field staff.
  • Collaborate with trainers to implement a comprehensive training program for staff in the field.
  • Determine training needs by observing agent and service encounters, studying all phases of the Care Solutions services, technical, service, and customer experience results reports, and conferring with management.
  • Stay up-to-date with EMR (Suncoast) on a regular basis.
  • Assist in the interview, hire, train, support, and develop liaison staff and admission staff.
  • Support and reinforce all strategies, plans, and implementations as directed by Senior leadership.
  • Identify operational efficiency and customer service enhancement opportunities.
  • Work directly with all corresponding programs to support, meet, and exceed their individual referral/admission goals.
  • Reinforce work procedures, prepare work schedules, and expedite workflow.
  • Evaluate and standardize procedures to improve efficiency of subordinates.
  • Observe and evaluate employees who perform the duties of assessment, liaison, continuous care, and triage to ensure quality standards and service are met.
  • Attend meetings, training activities, courses, and all other work-related activities as required.
Requirements:
  • High School Diploma or equivalent required.
  • Bachelor of Science in Nursing required; Master of Science in Nursing preferred.
  • Minimum 2-4 years' experience supervising and leading teams.
  • Hospital-based nursing experience preferred.
  • Hospice and palliative care experience preferred.
  • Maintain a valid driver's license and auto insurance for successfully fulfilling business and operational needs.
  • Must understand critical success factors of the Care Solutions Center.
  • Excellent customer service skills and relationship-building capabilities with referral sources and families.
  • Exceptional written and verbal communication skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization.
  • Ability to relate to others and exhibit compassion to all parties involved.
  • Demonstrated ability to practice active listening skills.
  • Detail-oriented with strong organizational, time management, and effective prioritization skills.
  • Ability to quickly learn systems, processes, and procedures, grasp clinical concepts, and adapt easily to change.
  • Ability to manage competing demands, multiple priorities, while remaining adaptable and flexible.
  • Able and willing to maintain professional and technical knowledge by tracking emerging trends in contact center operations management, reviewing professional publications, establishing personal and professional networks, benchmarking state-of-the-art practices.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants who may need reasonable accommodations to complete the application process may contact:
Careers at Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, OH 44114
216.383.2222 or careers@hospicewr.org

Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

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