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Claims Supervisor

2 months ago

Tampa, Florida, United States Safepoint MGA, LLC Full time
Job Summary

We are seeking a seasoned Claims Supervisor to lead our team of Claims Examiners and Claims Service Representatives in handling complex claims. The ideal candidate will have a proven track record of managing teams and ensuring prompt, effective, and courteous handling of all claims to policyholders and claimants.

Key Responsibilities
  • Supervise and guide Claims Examiners and Claims Service Representatives to ensure proper claim handling and compliance with procedures.
  • Oversee the work product of outside vendors and contractors.
  • Evaluate property claims and provide guidance and settlement authority to property claims adjusters.
  • Conduct Open and Closed File Reviews to evaluate and document overall operational value.
  • Effectively manage loss, loss adjustment expense, and loss reserve for property claims.
  • Recognize complex claims and develop appropriate claims strategy and settlement solutions.
  • Research, review, and interpret policy language and state laws as necessary.
  • Manage and resolve special cases/problem claims. Evaluate claims and address policy coverage issues in excess of staff authority.
  • Assist in establishing policy and procedure for the department, developing strategic goals and objectives, and providing direction, support, and leadership.
  • Communicate effectively with agents, policyholders, Claims Unit personnel, Underwriting, Human Resources, Finance/Accounting, and Chief Claims Officer.
  • Build an effective and efficient team that delivers quality customer service on a consistent basis.
  • Provide leadership and growth goals for team members as well as working with teams to achieve company goals.
  • Other tasks and projects as may be assigned.
Essential Functions
  • Ability to supervise and provide guidance to Claims Examiners and Service Representatives in claim handling, performance, compliance, strategy, and settlement authority.
  • Ability to think critically, evaluate coverages, interpret insurance policies, and determine appropriate settlement strategies.
  • Ability to communicate effectively verbally and in writing with internal departments and direct reports, and external vendors, stakeholders, and policyholders.
  • Ability to identify and interpret complex, special, or large loss claims and determine the appropriate resolution strategy.
  • Ability to continuously monitor team performance, providing goals, evaluations, and disciplinary action as necessary.
Qualifications
  • Florida All Lines Adjuster License (620 License) required.
  • Bachelor's Degree in a related field or a combination of education and significant directly related experience.
  • At least 5-7 years of experience processing Homeowners claims, 2 years managing a Claims Team.
  • Proficiency with Microsoft Office products.
  • Excellent communication skills, detail-oriented, and exceptionally organized.
Working Conditions

This role operates in a professional office environment. The employee is regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Compensation and Benefits
  • Market Competitive Wages.
  • Professional Development and Educational Assistance Programs.
  • Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution.
  • Paid Time-Off (Discretionary, PTO, Parental Leave, and others).
  • Company Paid Holidays.
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Short and Long Term Disability Insurance.
  • Flexible Spending Accounts with Company Contribution.
  • Health Savings Accounts with Company Contribution.
  • Employee Life and AD&D Insurance.
  • Dependent Life and AD&D Insurance.
  • Company paid AAA Membership.
  • Company paid Identity Theft Protection.
  • Other Ancillary Insurance Benefit Programs.
  • And more...