Customer Service Director

2 weeks ago


Oakland, Maryland, United States TowneBank Full time
Job Overview

We are seeking a seasoned Hospitality Professional to serve as our Front Desk Manager at Railey Vacations/Cove Creek Lodge. In this role, you will oversee the daily operations of our front desk, manage staff, and develop strategies to enhance guest satisfaction.

Key Responsibilities:
  • Lead and manage a team of front desk staff to ensure excellent customer service.
  • Develop and implement processes to improve efficiency and productivity.
  • Collaborate with other departments to achieve hotel-wide goals and objectives.
  • Maintain accurate records and reports, including guest information and operational metrics.
Requirements:
  • Bachelor's degree in hospitality or business administration.
  • Minimum 3 years of experience in hospitality management, preferably as a hotel manager or assistant manager.
  • Excellent leadership, communication, and problem-solving skills.
  • Demonstrate a strong understanding of hospitality operations and industry trends.
Estimated Salary: $70,000 - $90,000 per year

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