Customer Service Director
4 weeks ago
We are seeking an experienced Store Operations Manager to lead our team in Oakland, MD. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing high-performing teams.
About the RoleThis is a challenging and rewarding role that requires strong leadership skills, business acumen, and the ability to work collaboratively with colleagues at all levels. You will be responsible for managing the day-to-day operations of the store, including merchandise presentation, inventory management, and visual merchandising.
Key Responsibilities- Lead and develop high-performing teams to achieve sales growth and improve customer satisfaction
- Manage store operations, including merchandise presentation, inventory management, and visual merchandising
- Collaborate with colleagues to drive business results and improve processes
- Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
To be successful in this role, you will need:
- 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience
- Strong leadership skills and ability to motivate and develop teams
- Excellent communication and interpersonal skills
- Able to work collaboratively with colleagues at all levels
We offer a competitive salary range of $65,000 - $80,000 per year, plus additional compensation including annual or quarterly performance bonuses. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
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