Store Protection Specialist

8 hours ago

Oceanside, California, United States Ross Stores Full time
Job Summary

This role provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a "command" presence in a company-issued vest/required black attire, and monitoring the Code 50 package inspection policy.

Key Responsibilities
  • Maintain a safe and secure environment by understanding safety as the number one priority and practicing safe behaviors, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
  • Provide visible "command" presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a company-issued vest/required black attire, monitoring for potential safety issues.
  • Remove clutter and ensure safe, clear egress to emergency exits.
  • Develop great teams and partnerships by providing great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
  • Treat all customers and associates with respect, demonstrating courtesy, friendliness, and professionalism at all times, recognizing associates using company recognition programs.
  • Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
  • Mitigate theft and fraud by monitoring entrances/exits as well as the sales floor for potential theft by identifying suspicious behavior, gathering theft indicators, and using internal or external intelligence to impact shortage trends.
  • Adhere to company policy for external theft response, executing all company best practices and maximizing productivity by minimizing steps and touches while working.
Requirements
  • High school education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.
Physical Requirements/ADA
  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

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