Customer Service Representative
2 weeks ago
Bass Pro Shops is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our CLUB membership program, and driving sales growth.
Key Responsibilities- Provide world-class customer service to all guests, ensuring a pleasant and productive shopping experience.
- Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provide current members with a unique and exclusive experience.
- Execute all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
- Demonstrate products to customers and remain knowledgeable of advertised sales.
- Help meet metric goals and objectives for self and store.
- Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
- Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports in a timely and accurate manner.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service to all areas of the store based on business need.
- High school diploma or equivalent experience.
- 0 to 2 years of experience in a customer service environment.
- Excellent organization skills and attention to details.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Dental and vision benefits.
- Voluntary benefits.
- 401(k) retirement savings plan.
- Paid holidays and paid vacation.
- Bass Pro Cares Fund.
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