Store Operations Manager

4 days ago


Fort Lauderdale, Florida, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.

Key Responsibilities
  • Customer Experience
    • Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
    • Lead the omnichannel processes to ensure seamless customer interactions across all touchpoints.
  • Store Operations
    • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
    • Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs) and manage team performance.
  • Event Planning and Execution
    • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Shrink and Safety Management
    • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
  • Inventory Management
    • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Team Development and Management
    • Train, observe, and coach the customer experience team to achieve results and support talent development.
    • Participate in the performance management process and support the growth and development of team members.
  • Additional Responsibilities
    • Serve as Manager on Duty (MOD) and interact with customers, team members, and other stakeholders in a professional and respectful manner.
    • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
    • Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions in select stores.
Requirements
  • Experience
    • Retail management experience preferred.
  • Skills and Abilities
    • Ability to remain standing for long periods of time.
    • Ability to move throughout the store.
    • Regular bending, lifting, carrying, reaching, and stretching.
    • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.



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